FAQs

Frequently Asked Questions

General

Your details and files will be SSL encrypted both to and from your browser. They are also saved fully encrypted in our database and on our servers.
No problem! Click the link on the login page that says ‘forgotten password’, you will be sent a link to reset. If you are still having trouble, contact one of our advisers.

Horse Transporter

You can only submit empty loads to the maximum number you originally signed up for. With the ‘free trial’ account, you can submit a maximum of 10 empty load postings. In order to post more, you need to upgrade your account. You can do this in your Profile, or give one of our advisers a call and they can help.
Once logged in you can view the membership options in your profile. You can also upgrade your membership here.

Horse Owners

We do our best to follow up with all new transporters who sign up to the site, requesting they fill out all of the details (DEFRA numbers etc). Naturally we take complaints about one of our users very seriously. We will examine them and we will delete accounts of users who abuse our platform.
No, our system is built in a way that you can enter regions, provinces or even countries. The actual address of the location of your journey doesn’t have to be communicated via a journey post. You will however, need to give the exact location to the Transporter whose quote you have accepted.
You can view the latest empty loads in the table on our homepage. In order to view more details, you will need to be logged in. If you don’t have a login, follow the instructions on our sign up page.

How To Contact Us

Of course! We like to help out as much as we can. Call our customer line on 01342 395110.
Absolutely! Drop us an email on contact@horseboxhub.co.uk where one of our customer advisors can help with any of your issues.

Call Us

If you are looking to set-up an account with us as a horse owner, or a transporter but not sure how to, give us a call and we can help you get set-up.

Email Us

If you have any questions about our services, or want to know more, drop us an email and we’ll aim to get back to you within 24 hours.

Live Chat

Want an instant answer to one of your questions? Click the link below to speak to one of our advisers on our live chat programme, they’ll be able to help.